Returns & Exchanges

At Petronella's Gallery and Bookstore, we want you to be completely satisfied with your unique fashion and literary finds. If your purchase isn't quite right, you may return eligible items within 30 days of delivery for a refund or exchange.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack your items in their original packaging, ensuring all gallery tags and bookstore seals remain intact and undamaged.

3

Label and Ship

Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

4

Quality Inspection and Refund

Once our curators inspect the returned items, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing